We’re here around the clock. Real people, 24x7x365.
Questions don’t wait for 9 to 5, so neither do we. Live chat and support tickets are open around the clock, every day of the year, staffed by people who actually work here, not a script.
Whether it’s a quick question before you sign up or something urgent on a server we manage, you’ll reach a real person, not a bot queue.
Prefer messaging apps over web chat?
Reach our pre-sales team
One thing to note: This is not a 24×7 line, unlike our live web chat. Replies are still generally quick, unless the team is deep in the live web chat queue.
Once you order a new server, you will get a separate WhatsApp number to reach our tech support team. The above number is for pre-sales queries only.
Why use messenger?
- No waiting through busy-hour queues. Message anytime, we reply back as soon as we're free.
- Send a voice note instead of typing, if that's easier. You can't do that in web chat.
- Responded directly by our senior team members, for faster, more decisive answers.
- This works both ways. We can proactively contact you too, something web chat can't do.
More ways to reach out
Send emails to our support team
- Pre-sale questions: [email protected]
- Billing questions: [email protected]
- Technical support: [email protected]
- Everything else: [email protected]
Copyright, DMCA, abuse handling
Spotted content that shouldn’t be hosted, or a server being misused? Send us the details at [email protected] and we’ll take it from there. See our Copyright & DMCA Policy for how we handle notices.
Registered addresses
Delaware, USA
FireVM.com Hosting
Part of United Computing LLC
(Delaware, file no. 10487500)
1207 Delaware Avenue
Suite 548
Wilmington, Delaware 19806
United States
Hyderabad, India
FireVM.com Hosting
Part of United Computing Corp
(CIN U62099MP2026OPC081801)
Correspondence address:
3rd Floor, Sattva Magnus
Shaikpet, Tolichowki
Hyderabad, Telangana 500008
India
Dorset, UK
FireVM.com Hosting
Serving clients across the UK & EU
Correspondence address:
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FA
United Kingdom
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