Privacy policy
1. Commitment to privacy
At FireVM, we take your privacy seriously. This policy explains what data we collect, how we use it, and how we protect it. Our goal is simple: we want you to understand what happens to your information so you can make informed choices about sharing it with us. If anything here is unclear, you can always reach out to us directly for clarification.
2. Confidentiality and data usage
We treat all customer information as confidential. This includes contact details and server data. We do not sell, rent, or lease your personal information to anyone. The only exceptions are cases explicitly covered in this policy, or where the law requires disclosure.
We may collect anonymized data about site visits and interactions. We use this to improve performance and the overall experience of using our website and services. If you give us personal details like your name or email, we use them only to respond to you or to deliver the service you requested. We do not repurpose that information beyond what you would reasonably expect.
3. Scope of this policy
This policy covers three groups of people:
- Clients: individuals or organizations who register for FireVM services and manage an account with us
- Marketing and event participants: people who engage with our webinars, newsletters, campaigns, or events
- Website visitors: people who browse websites hosted or operated by FireVM
This policy does not cover data collected on customer owned websites. If you host your site with us, you are responsible for your own compliance with privacy laws that apply to your business and your visitors. FireVM only controls how it handles data at the infrastructure and account level, not what our customers do on the sites they run.
4. Information we collect
What we collect depends on how you interact with us:
- Clients: name, business name, email, mailing address, phone number, and billing details. Payment information is handled by our payment processors, including Stripe and PayPal, etc., and card details are not stored on FireVM’s own servers.
- Marketing and event participants: name, email, phone number, and mailing address. You provide this voluntarily when you sign up for a newsletter, register for an event, or respond to a promotion.
- Website visitors: technical and usage data such as browser type, IP address, operating system, referring pages, and server logs. This information helps us understand how our site is used and helps us keep it secure.
5. How we use your information
We use your information for the following purposes. Each of these uses ties back to either running your service or keeping our systems safe.
- Responding to inquiries and support requests
- Managing your account, contracts, and service notifications
- Sending service related announcements and updates
- Delivering promotional offers and marketing messages, with your consent
- Processing billing and payments
- Monitoring and improving system performance and security
- Preventing fraud and abuse across our platform
6. Information sharing and disclosure
We share information only in the following circumstances. We do not sell personal information for advertising or marketing, and we do not have any arrangements that would allow that to happen without you knowing.
- Third party providers: we work with trusted providers such as payment processors, email delivery services, and support platforms. They may only use your data to perform services on our behalf, and they are not permitted to use it for their own purposes.
- Domain registrars: when you register a domain through us, we share the required data with ICANN accredited registrars and the applicable registry operators. This is a standard part of domain registration and is required to keep your domain active and properly recorded.
- Consent based sharing: we may share information with other third parties, but only with your explicit consent.
7. Cookies
Cookies are small pieces of data stored in your browser. We use them to keep your session active, remember your preferences, and understand how visitors use our site. Without cookies, some parts of our site would not work as smoothly.
Most of our cookies fall into two groups:
- Essential cookies: keep you logged in, remember your cart, and support core site functions
- Analytics cookies: help us understand traffic patterns in anonymized form so we can improve the site over time
We do not use cookies to build advertising profiles or sell your browsing activity to anyone. You can manage or disable cookies through your browser settings at any time. Disabling them may limit some site features, such as staying logged in between visits or keeping your preferences saved. This is your choice to make, and we respect it either way.
8. Data retention and security
We keep personal data only as long as we need it for legitimate business or legal purposes. Once it is no longer needed, we delete or anonymize it rather than holding onto it indefinitely.
We protect your data with the following types of safeguards:
- Administrative: internal policies and access restrictions on who can view customer data
- Technical: encryption and access controls on our systems
- Physical: security measures at the facilities where our infrastructure is located
We regularly review these safeguards to make sure they remain effective as our systems and services evolve.
9. Purposes of data processing
We follow a few core principles when handling your data:
- We collect only what we genuinely need
- We aim to be transparent about how we use it
- We use it only for the purposes you agreed to, or purposes you would reasonably expect given your relationship with us
We rely on different legal grounds for processing, depending on the situation. These include fulfilling a contract with you, meeting a legal obligation, or pursuing a legitimate interest, such as keeping our network secure and our services reliable. Each of these legal grounds is explained in more detail in the Legal basis for data processing section.
10. Legal basis for data processing
We process personal data under four legal bases:
- Contractual necessity: to provide services and fulfill agreements you have entered into with us
- Legal compliance: to meet regulatory obligations and lawful requests from authorities
- Legitimate interest: to support service improvement, security, and abuse prevention, where processing serves a reasonable business purpose that does not override your rights
- Consent: for optional communications, like marketing emails, which you can opt out of at any time without affecting your core service
11. International data transfers
Your data may be stored or processed in the country where you access our services from, or in other locations where FireVM or its service providers operate. We choose our infrastructure and service providers carefully, and we take reasonable steps to protect your data no matter where it is processed.
If you are in the European Economic Area, we recognize that transfers of your data outside the EEA are subject to additional legal requirements. We work with service providers who maintain their own data protection and transfer safeguards, and we review these arrangements as part of choosing who we work with. If you have questions about a specific transfer or want more detail on the safeguards involved, you’re welcome to contact us directly.
12. Children’s privacy
FireVM is built for a business audience. We do not direct our services at anyone under 13, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a child under this age, we will take steps to delete it promptly.
13. Policy updates
We may update this policy from time to time to reflect changes in our services, our practices, or the law. We will post material changes on this page so you can review them. Continuing to use our services after an update means you accept the changes, so we encourage you to check back periodically.
14. Opt-out options
You can opt out of marketing and promotional messages at any time. Just follow the unsubscribe instructions in our emails, or contact us directly and we will handle it promptly.
Opting out of marketing does not affect service related communications. We may still need to send you the following, regardless of your marketing preferences:
- Billing notices
- Security alerts
- Account updates related to your service
These are necessary parts of providing you the service you signed up for.
15. Contact us
If you have questions about this policy, reach out through our support channels. You can also write to our privacy office using the contact details on our website. We aim to respond to privacy related questions promptly and clearly.
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